Frequently Asked Questions

1. Browse our products.
2. Click on “Add to Cart” for the desired item.
3. Change the number in the box under "Quantity" column for the desired amount.
4. Click on the ‘Cart’ link, located at the top right of the page.
5. If you have a promo code/gift card, enter it and click on apply
6. (Optional) Create an account with us for loyalty program (points system) and exclusive discounts.
7. Review your order.
8. Choose your delivery method.
9. Click on "Place Order" once you are ready.
10. Then make payment.

Orders are confirmed once payment has been made. Please check your email for the Order Confirmation. If your inbox does not show the Order Confirmation email, check your Spam box as well.

You can pay using your individual PayPal account, credit or debit card if you do not have a PayPal account. All forms of payment would be processed via PayPal.

Once payment has been made, orders cannot be cancelled or modified. If you have issues making an order, please send us an email, including your payment reference, payment dates, items, amount and screenshot or photo of the payment receipt.

For more information regarding refunds and returns policy, click here. 

Yes you can. When you purchase as a guest, your details won’t be recorded but will only be used for the purpose of the sales transaction. However, we highly recommend that you sign up for an account for a faster check out the next time, and to receive personalised recommendations and stay updated with our deals and offers if you choose to sign-up for our newsletter.